How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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Why doesn't my battery discharge during the day when it was charged at night?

Savings & Earnings

This behaviour is often related to grid balancing. If the grid balancing status in your MyFlexiO app is still on 'Pending' , it might be because of other reasons such as: low daytime prices making discharge not economically interesting, or high expected solar production later in the day.

Not sure if your FlexiO steering is working correctly? Check the FlexiO status in the MyFlexiO app underneath “System Status”

Can FlexiO control multiple batteries?

Compatibility

In some cases this setup can be supported by FlexiO, but it depends on the compatibility. Contact your installer to see if your installation and setup is compatible with FlexiO.

Can I connect FlexiO data to Home Assistant?

General

Yes! LIFEPOWR offers a local API accessible via http://myio.local/api/docs/. With this, you can integrate FlexiO data into Home Assistant or other home automation systems. Technical knowledge is required for configuration. LIFEPOWR provides this as a free service. We do not provide additional support for it.

Can I disable the WiFi module of the FlexiObox?

FlexiObox & Hardware

Yes, this is possible but not available by default via the interface. The WiFi access point is on by default for installers and WiFi dongles. If your FlexiObox is wired and you don't need WiFi, FlexiO support can remotely disable the Access Point. Contact us via the contact form at lifepowr.io/support/contact.

Can I get a subscription without grid balancing - just smart control?

Subscription

No, the FlexiO subscription always includes the complete service: both grid balancing and smart control. These two components work closely together and reinforce each other - the economic benefit comes precisely from this combination. FlexiO always chooses the most economical solution; sometimes grid balancing is more advantageous than self-consumption. FlexiO is designed to provide peace of mind, and that works best as a whole.

Can I reactivate FlexiO after a hardware change?

Installation & Activation

Yes, FlexiO can be reactivated after a hardware change (e.g., adding a backup box).

Process:
1. Check if your new configuration is compatible at lifepowr.io/inverters
2. Contact your installer, to check if the FlexiObox configuration needs to be updated.

Can I return to the Fluvius prosumer tariff?

Rates & Billing

The prosumer tariff (net metering) no longer exists in Flanders. All installations are now on digital meters. FlexiO optimises within the current digital meter system (injection + consumption separately).

Can I see when grid balancing was active?

Grid Balancing

Yes, MyFlexiO app > Real-time page shows 'Grid balancing' indicator. History: in the Earnings section you can see when grid balancing was active.

Can I switch to another dynamic energy supplier?

Rates & Billing

Yes, dynamic contracts between suppliers are largely the same in terms of price structure. Switching to Energy Knights, Engie Dynamic, or other dynamic suppliers has no positive or negative effect on FlexiO. Important: adjust your tariff in the MyFlexiO app after switching, so FlexiO uses the correct prices. Only switching to a fixed or variable tariff significantly affects operation.

We highly recommend switching to an ePOWR tariff (such as LIFEPOWR by Trevion or Optima by Energy Knights)

Can I temporarily disable FlexiO?

General

No, there's no pause function available. FlexiO works continuously for optimal results. If you have concerns about specific behavior, contact support with details. To completely stop the service, you'll need to cancel your subscription.

Benefits

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