How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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Can I reactivate FlexiO after a hardware change?

Installation & Activation

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Yes, FlexiO can be reactivated after a hardware change (e.g., adding a backup box).

Process:
1. Check if your new configuration is compatible at lifepowr.io/inverters
2. Contact your installer, to check if the FlexiObox configuration needs to be updated.

Can I return to the Fluvius prosumer tariff?

Energy Tariffs

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The prosumer tariff (net metering) no longer exists in Flanders. All installations are now on digital meters. FlexiO optimises within the current digital meter system (injection + consumption separately).

Can I see when grid balancing was active?

Grid Balancing

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Yes, MyFlexiO app > Real-time page shows 'Grid balancing' indicator. History: in the Earnings section you can see when grid balancing was active.

Can I switch to another dynamic energy supplier?

Energy Tariffs

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You can switch to another dynamic energy supplier without any problems; this has no effect on FlexiO, but adjust your tariff in the MyFlexiO app afterwards. We strongly recommend switching to an ePOWR tariff such as LIFEPOWR by Trevion or Optima by Energy Knights.

An overview and accompanying explanation of all (non) compatible energy tariffs can be found in our knowledge base via the following link:

Can I temporarily disable FlexiO?

General

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No, there's no pause function available. FlexiO works continuously for optimal results. If you have concerns about specific behavior, contact support with details. To completely stop the service, you'll need to cancel your subscription.

Can I transfer FlexiO when I sell my house?

Subscription & Billing

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Yes, FlexiO can be transferred to the new owner when you sell your house. Contact LIFEPOWR support via the contact form (or reply to this ticket) and provide the exact transfer date, the name, and the email address of the new owner. The new owner then registers with this email address in the MyFlexiO app, after which we link the FlexiObox to the new account. Remember that the new owner must also reactivate the P1 port of the digital meter via MijnFluvius!

Does FlexiO control cloud-based or locally?

FlexiObox & Hardware

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FlexiO works cloud-based. The FlexiObox collects data locally and communicates with the cloud for price information, weather forecasts, and the algorithm. The control itself is cloud-driven. Therefore, a stable internet connection is essential. When offline, the control does not work optimally.

Do I get a refund if my FlexiObox was offline for a long time?

Subscription & Billing

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If your FlexiObox and energy installation is configured and installed correctly, your system should fallback on self consumption.

If your system is offline due to your local internet connection issues, LIFEPOWR will not refund your subscription fee. If a system is offline for several days, LIFEPOWR will send you an email to notify you. Always check your spam folder.

Do I need to have my electrical installation re‑inspected after installing the FlexiObox?

Installation & Activation

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No, after installing the FlexiObox there is NO re-inspection of your electrical installation needed. The FlexiObox is a small device that only communicates with your existing installation via network and data connections, without structural changes to the electrical installation.

How does FlexiO work with the capacity tariff (monthly peak)?

Savings & Earnings

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FlexiO actively protects you from a high monthly peak by reserving a portion of the battery capacity and deploying it during high consumption to lower the peak. The system learns your consumption pattern and anticipates peaks, resulting in a lower energy bill.

Benefits

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Knowledge Base

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