How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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My Easee charger no longer works after Easee API changes?

Charger & EV

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You can get the charger working again by re‑linking it through the MyFlexiO app: go to the EV section, tap “Add charger”, choose the Easee logo and enter your Easee account credentials (username and password). Then select the appropriate charging point, configure the number of phases, the charging mode and the desired current, and tap “Save”. Make sure you have “charging location owner” or “admin” rights in your Easee account.

My green power certificates – does FlexiO take them into account?

Savings & Earnings

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Yes, if you are still entitled to green power certificates (GSC), FlexiO will take this into account.

Important: Contact LIFEPOWR to report your situation:
• Provide the date until when your certificates are valid
• FlexiO will then NOT limit solar production (no curtailment)

This way you keep receiving your certificates while FlexiO still optimizes the battery.

Contact us via the form on lifepowr.io with your GSC end date.

My monthly peak increased due to grid balancing - is this normal?

Grid Balancing

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This can happen during grid balancing tests or active participation. FlexiO makes an economic trade-off: if grid balancing earnings are higher than the extra capacity tariff costs from the peak increase, this is net beneficial. A small increase (e.g., 500W extra) costs ~€2-3/month but can earn more via rPOWR. FlexiO always optimises for your total benefit. If you make any costs due grid balancing, these costs are reimbursed by LIFEPOWR.

My monthly peak suddenly increased sharply – what happened?

Savings & Earnings

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Your monthly peak has temporarily increased because FlexiO allowed higher power during qualification tests for grid balancing. This extra electricity production generates additional revenue that more than compensates for the higher peak costs. If the peak persists without a clear cause, let us know so we can investigate.

My tariff is not in the selection list - what now?

Energy Tariffs

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The list of available dynamic tariffs for FlexiO is very extensive and is regularly updated. If your tariff is not yet available, contact your installer, he can often manually add it to your configuration.

What does the flashing red light on my FlexiObox mean?

FlexiObox & Hardware

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The flashing red light on your FlexiBox is not a fault; it indicates that the identifier function (AP) is still active. It can be easily disabled remotely.

What does wattage in the green circle on the real-time mean?

App & Visualization

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The number in the green circle shows your current power usage and your current monthly peak in Watts. This is the highest 15-minute average grid consumption this month. FlexiO tries to keep this peak low to limit your capacity tariff. The number may change if you register a new peak.

What happens during a power outage?

FlexiObox & Hardware

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FlexiO cannot be active without a grid connection. The backup power function (if your inverter supports this) works independently of FlexiO. Check your inverter specifications for backup capabilities.

What if I have two inverters?

Compatibility

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Multi-inverter (master-slave) setup can be possible for certain compatible brands and models. Your installer can help you to see if your setup is compatible with FlexiO.

What if my battery configuration is wrong in FlexiO?

FlexiObox & Hardware

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A wrong battery configuration can lead to inaccurate savings calculations and suboptimal control. Contact your installer for assistance.

If you still need help afterward, you can reach LIFEPOWR support via the contact form; we will adjust the configuration for you once we receive the correct data of the installed battery.

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