How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

Is Engie Empower Flextime supported by FlexiO?

Rates & Billing

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No, there is currently no support for the Engie Empower Flextime contract with super off-peak hours.

Why not beneficial?
This type of contract will not be more advantageous than a fully dynamic contract when you have smart control like FlexiO. With a dynamic contract, FlexiO can respond to all price fluctuations, while Flextime is limited to fixed price periods.

Recommendation:
Consider a fully dynamic contract (e.g., Engie Dynamic, Bolt, Trevion) or an ePOWR tariff to maximise the benefits of FlexiO's smart control.

Is Frank Energie Dynamic tariff supported?

Rates & Billing

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Yes, the dynamic tariff from Frank Energie is available in FlexiO.

Setup:
1. Open the MyFlexiO app
2. Go to Settings
3. Choose your FlexiObox
4. Select Energy tariff
5. Choose 'Frank Energie' from the list

More info on tariff settings: nl.docs.lifepowr.io

Is it safe to enter my bank account number in the FlexiO app?

Account & Login

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Yes, it's safe. Your bank account number is used for:

1. Direct debit for the monthly subscription (with explicit approval)
2. Payouts of grid balancing income

Technical security:
- Data is sent encrypted to LIFEPOWR servers
- With just an account number, no one can take money from your account
- There is no payment page where your password is requested

LIFEPOWR always sends an invoice in advance.

Is there a minimum battery capacity for FlexiO?

Compatibility

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Yes, minimum 5 kWh usable capacity is recommended. Smaller is possible, but savings/earnings are proportionally lower.

My activation code/temporary code has expired - how do I get a new one?

Account & Login

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If your activation code has expired, you can request a new one via the app or website. Go to the login page, click 'Forgot password' and follow the steps. If this doesn't work, contact support with your email address and we'll send a new activation link.

My battery shows 0W in the app while it is working

App & Visualization

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This may indicate a configuration problem or communication delay. First check if the installer has fully completed the configuration. If the battery is physically charging/discharging but the app shows 0W, there is probably a measurement issue. Contact your installer for support.

My digital meter is far from the house. Can FlexiO work?

Installation & Activation

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The maximum cable length for a wired P1 connection is 5 meters. If your meter is further away, consider these alternatives:

1. Homewizard P1 WiFi dongle: Plugs into the P1 port and sends data wirelessly. Requires WiFi coverage at the meter location.

2. Homewizard Eastron meter: A MID-certified meter installed by your installer that communicates with the FlexiObox via WiFi. Note: there can only be one Homewizard Eastron meter be installed per FlexiObox.

⚠️ Important: The FlexiObox must be on the same network as your other devices.

Your installer can advise which solution fits your situation.

My Easee charger no longer works after Easee API changes

Charger & EV

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Easee has recently made changes to their authentication. You need to reconnect the charger:

Steps:
1. Open the MyFlexiO app → EV section
2. Click 'Add charger' → Easee logo
3. Enter your Easee account credentials (username + password from Easee platform)
4. Select the available charging point from the list
5. Configure number of phases, charging mode, and current
6. Click 'Save'

Important: You need 'charging location owner' or 'admin' rights in your Easee account.

Easee works via the web API, not local network - that's why account credentials are needed. The full manual can be found here: https://docs.lifepowr.io/user/v1/1-add-an-ev-charger

My EV charger stops charging and doesn't resume automatically

Charger & EV

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This is a known issue with some chargers and/or cars, but the solution is not with FlexiO.

Cause: Some chargers and cars cannot properly handle paused charging sessions (e.g., in Solar mode).

Solution: Adjust the setting in:
• The EV charger app or charger settings
• Your car's settings

Look for an option to automatically resume charging sessions after pausing instead of terminating them.

My FlexiObox is online but the control is not active

FlexiObox & Hardware

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If your FlexiObox is online but FlexiO steering is inactive, the app will show "Problems detected" with the Live Status displaying:
- FlexiObox: Online ✅
- FlexiO steering: Inactive ❌

How to solve?
1. Check System Status in the MyFlexiO app – error messages and troubleshooting steps are displayed there
2. Restart the FlexiObox: unplug it from the power for 10 seconds, then plug it back in
3. Restart your inverter: power cycle your inverter as well
4. Restart your internet connection (modem/router)
5. Wait 10-15 minutes for everything to synchronize again

If the problem persists after these steps, contact support via lifepowr.io/contact.

Good to know: Your battery and solar panels will continue to work normally in the meantime (self-consumption mode) – only the smart FlexiO control is temporarily inactive.

More info: see 'Troubleshooting' in the FlexiO Knowledge Base.

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