How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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Can I disable only grid balancing and keep just smart control?

Grid Balancing

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No, FlexiO services are bundled. You cannot choose to exclude only grid balancing while keeping smart control. FlexiO automatically ensures the right economic balance between the different opportunities (grid balancing, tariff optimization, capacity tariff). If grid balancing generates more than tariff optimization at a given moment, FlexiO chooses that - and vice versa.

Can I get my invoice under a company name/VAT number?

Rates & Billing

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Yes, this has been possible since 2025. Contact support with your company details (name, address, and VAT number). Grid balancing income is handled via 'self billing', which means the invoice is issued in your company name. All information can be found here: https://docs.lifepowr.io/user/v1/registering-the-flexiobox-to-your-business

Can I see day-ahead prices in the MyFlexiO app?

App & Visualization

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No, the MyFlexiO app does not show day-ahead prices. This is a deliberate choice: FlexiO is designed to take the worry away. The goal is for you to trust the algorithm and not worry about price fluctuations. The app does show your savings and (later) your grid balancing earnings.

Can I see my consumption history in the app?

App & Visualization

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Yes, the MyFlexiO app shows live data under Real-time, and you can view historical data by day, week, month, or year.

Can I use FlexiO WiFi instead of a wired ethernet connection?

FlexiObox & Hardware

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No, we strongly recommend a wired ethernet connection for FlexiO.
LIFEPOWR recommendation:
- All devices (FlexiObox, inverter, P1 meter) should be wired for stable operation
- Without a wired network, we advise against installing FlexiO
- Powerlines (via the electrical grid) are not a good solution - these only work well temporarily

Why wired?
- More stable connection in the long term
- Less chance of offline problems
- More reliable data transfer for optimal control

Can I use my Alfen charger with an employer badge and FlexiO?

Charger & EV

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Yes, this is possible. The badge function and FlexiO control can work alongside each other.

How does it work?
- The Alfen charger must be connected to the modem
- FlexiO and the charger must be on the same network and subnet
- FlexiO controls the charger locally
- The connection with your employer continues to work via the SIM card module

Configuration in the charger:
- The load balancing option must be activated
- The 'data source' must be set to 'Energy Management system'

In the MyFlexiO app:
The Alfen charger appears when you click on the green EV dot. FlexiO searches for available chargers every 30 seconds.

Important: Some employers don't allow smart charging station controls. Check with your employer about this.

Do I receive an invoice for the subscription?

Rates & Billing

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Yes, you receive a monthly invoice via email. VAT is included in the amount. Payment is handled via direct debit. If you have a business, you can also register your business for self billing. All information can be found here: https://docs.lifepowr.io/user/v1/registering-the-flexiobox-to-your-business

How do I activate the P1 port on my digital meter?

Installation & Activation

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You activate the P1 port via your MyFluvius account, not through FlexiO. Log in at myfluvius.be, go to 'port manangement', and click the port toggle to 'Activate P1 port'. Once activated, the FlexiObox will be able to read your meter data. Your installer will then need to complete the configuration.

How do I add my charger to FlexiO?

Charger & EV

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If your EV charger doesn't appear automatically in the MyFlexiO app:
For Easee chargers
There's a separate process: tap the Easee logo, then enter your Easee platform account details. MyFlexiO will then recognise and display the chargers linked to your Easee account.
For other supported chargers (local network)
If your charger doesn't appear in the list when adding it, contact your installer. They need to configure the correct settings so the charger can be discovered and appear in the MyFlexiO app.
If the charger isn't on the supported chargers list at all, it won't integrate directly — but it will still be treated as normal household consumption and benefit from FlexiO's energy management.

How do I change the name on my FlexiO account?

Account & Login

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You cannot currently change your name yourself in the app (this feature is coming). Contact LIFEPOWR support via the contact form. They can make the name change for you. This is useful when taking over a property or changing the energy contract to a different name.

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