Got a question for us?

Webinar recordings are available at lifepowr.io/webinars, or through the email link you receive after registration. Topics covered include app explanation, maximising savings, grid balancing, and EV charging.

Some installations cannot participate in grid balancing (FCR/rPOWR) because the inverter doesn't provide good grid frequency measurements. This is a technical requirement for rPOWR participation.

This has no connection to the brand or type of inverter - we see this with various installations. There's currently nothing you can do to fix this.

Good news: LIFEPOWR also offers ePOWR (energy trading via ePOWR tariff) as an alternative. This may work for your installation. In the meantime, FlexiO does deliver savings on your energy bill via smart control.

FlexiO optimises 24 hours in advance. Sometimes selling in the evening is more profitable, and buying at night is cheaper. With grid balancing, your battery must be available for Frequency Containment Reserve (FCR/rPOWR). Trust the algorithm—check your weekly results to see the benefits.

Yes, in exceptional cases grid balancing can temporarily increase your monthly peak. This is a deliberate choice by the FlexiO algorithm.

Why this happens:
- FlexiO makes an economic trade-off between all revenue streams
- The value of grid balancing at that moment can be higher than the extra costs of a higher monthly peak
- FlexiO looks at the total picture, not just the capacity tariff

Real-world example:
- Monthly peak rises from 2500W to 3131W = ~€2.40 extra costs
- The grid balancing earnings at that moment were higher than €2.40
- Net benefit for the user

Important: 
At the end of the year, all invoiced monthly peaks are added together and divided by 12. This may result in a lower effective monthly peak, resulting in lower costs incurred when FlexiO increased the monthly peak.

Tip:
Always evaluate FlexiO's performance over a longer term (monthly/yearly), not based on a snapshot.

No, you don't need to do anything - FlexiO handles this completely automatically. No fixed percentage is reserved. FlexiO constantly weighs whether grid balancing is more profitable than savings, taking battery degradation into account. Sometimes nothing is reserved (lots of sun), sometimes almost the entire battery (winter night). FlexiO continuously optimises to achieve maximum benefit.

No, FlexiO services are bundled. You cannot choose to exclude only grid balancing while keeping smart control. FlexiO automatically ensures the right economic balance between the different opportunities (grid balancing, tariff optimization, capacity tariff). If grid balancing generates more than tariff optimization at a given moment, FlexiO chooses that - and vice versa.

Yes, this has been possible since 2025. Contact support with your company details (name, address, and VAT number). Grid balancing income is handled via 'self billing', which means the invoice is issued in your company name. All information can be found here: https://docs.lifepowr.io/user/v1/registering-the-flexiobox-to-your-business

No, the MyFlexiO app does not show day-ahead prices. This is a deliberate choice: FlexiO is designed to take the worry away. The goal is for you to trust the algorithm and not worry about price fluctuations. The app does show your savings and (later) your grid balancing earnings.

Yes, the MyFlexiO app shows live data under Real-time, and you can view historical data by day, week, month, or year.

No, we strongly recommend a wired ethernet connection for FlexiO.
LIFEPOWR recommendation:
- All devices (FlexiObox, inverter, P1 meter) should be wired for stable operation
- Without a wired network, we advise against installing FlexiO
- Powerlines (via the electrical grid) are not a good solution - these only work well temporarily

Why wired?
- More stable connection in the long term
- Less chance of offline problems
- More reliable data transfer for optimal control