Got a question for us?

Yes, this is possible. The badge function and FlexiO control can work alongside each other.

How does it work?
- The Alfen charger must be connected to the modem
- FlexiO and the charger must be on the same network and subnet
- FlexiO controls the charger locally
- The connection with your employer continues to work via the SIM card module

Configuration in the charger:
- The load balancing option must be activated
- The 'data source' must be set to 'Energy Management system'

In the MyFlexiO app:
The Alfen charger appears when you click on the green EV dot. FlexiO searches for available chargers every 30 seconds.

Important: Some employers don't allow smart charging station controls. Check with your employer about this.

Yes, you receive a monthly invoice via email. VAT is included in the amount. Payment is handled via direct debit. If you have a business, you can also register your business for self billing. All information can be found here: https://docs.lifepowr.io/user/v1/registering-the-flexiobox-to-your-business

You activate the P1 port via your MyFluvius account, not through FlexiO. Log in at myfluvius.be, go to 'port manangement', and click the port toggle to 'Activate P1 port'. Once activated, the FlexiObox will be able to read your meter data. Your installer will then need to complete the configuration.

If your EV charger doesn't appear automatically in the MyFlexiO app:
For Easee chargers
There's a separate process: tap the Easee logo, then enter your Easee platform account details. MyFlexiO will then recognise and display the chargers linked to your Easee account.
For other supported chargers (local network)
If your charger doesn't appear in the list when adding it, contact your installer. They need to configure the correct settings so the charger can be discovered and appear in the MyFlexiO app.
If the charger isn't on the supported chargers list at all, it won't integrate directly — but it will still be treated as normal household consumption and benefit from FlexiO's energy management.

You cannot currently change your name yourself in the app (this feature is coming). Contact LIFEPOWR support via the contact form. They can make the name change for you. This is useful when taking over a property or changing the energy contract to a different name.

FlexiO invoices are sent by email before payment is collected via direct debit. The email contains the invoice and the date when the amount will be debited. You don't need to do anything - payment is processed automatically via the direct debit mandate you set up during registration.

iOS: App Store > tap your profile in the top right, then tap Apps > My Apps and search for MyFlexiO. Android: Play Store > tap your profile in the top right > Manage Apps & Device > Updates, then search for MyFlexiO. We recommend enabling automatic updates. Minimum version required for all features: V1.1.2. If you experience problems after updating, clear the cache or reinstall.

With dynamic tariffs: injection is compensated at the energy price of that moment (can also be negative). FlexiO maximises injection at high prices + prevents injection at negative prices (via battery/curtailment).

After physical installation, the installer must complete the configuration in the partner portal. This normally takes 1-3 business days.

What you'll see in the app:
Until configuration is complete, the app shows "The configuration of the FlexiObox is ongoing" with:
- FlexiObox: Being configured
- Message: "Your FlexiObox is currently being prepared by your installer. You will be informed when this is finished."

What to do:
- If this takes longer than a week, contact your installer
- Once configuration is ready, the status changes to "All systems active" and FlexiO automatically starts optimizing

Note: You don't need to do anything – the installer handles this remotely.

FlexiO has an adaptation period of approximately a few weeks after activation or after major changes (such as a new energy contract).

During this period:
- FlexiO learns your consumption pattern
- The algorithm adapts to your situation
- Weather forecasts are calibrated
- FlexiO gradually optimizes control

Tip: After the first month, you'll already see savings in the MyFlexiO app. Full optimization (participation in grid balancing) is achieved after 1, up to 3 months.

FlexiO is designed to take care of things for you - you don't need to do anything yourself.