How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

How do I receive my FlexiO invoice?

Rates & Billing

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FlexiO invoices are sent by email before payment is collected via direct debit. The email contains the invoice and the date when the amount will be debited. You don't need to do anything - payment is processed automatically via the direct debit mandate you set up during registration.

How do I update the MyFlexiO app?

App & Visualization

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iOS: App Store > tap your profile in the top right, then tap Apps > My Apps and search for MyFlexiO. Android: Play Store > tap your profile in the top right > Manage Apps & Device > Updates, then search for MyFlexiO. We recommend enabling automatic updates. Minimum version required for all features: V1.1.2. If you experience problems after updating, clear the cache or reinstall.

How is injection compensated with a dynamic tariff?

Rates & Billing

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With dynamic tariffs: injection is compensated at the energy price of that moment (can also be negative). FlexiO maximises injection at high prices + prevents injection at negative prices (via battery/curtailment).

How long does it take for configuration to complete after installation?

Installation & Activation

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After physical installation, the installer must complete the configuration in the partner portal. This normally takes 1-3 business days.

What you'll see in the app:
Until configuration is complete, the app shows "The configuration of the FlexiObox is ongoing" with:
- FlexiObox: Being configured
- Message: "Your FlexiObox is currently being prepared by your installer. You will be informed when this is finished."

What to do:
- If this takes longer than a week, contact your installer
- Once configuration is ready, the status changes to "All systems active" and FlexiO automatically starts optimizing

Note: You don't need to do anything – the installer handles this remotely.

How long does the FlexiO algorithm take to adapt?

FlexiObox & Hardware

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FlexiO has an adaptation period of approximately a few weeks after activation or after major changes (such as a new energy contract).

During this period:
- FlexiO learns your consumption pattern
- The algorithm adapts to your situation
- Weather forecasts are calibrated
- FlexiO gradually optimizes control

Tip: After the first month, you'll already see savings in the MyFlexiO app. Full optimization (participation in grid balancing) is achieved after 1, up to 3 months.

FlexiO is designed to take care of things for you - you don't need to do anything yourself.

I'm not receiving emails from FlexiO

Account & Login

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First, check your spam or junk folder. If emails aren't there, add @lifepowr.io to your safe senders list. If you're still not receiving emails, contact support.

My solar panels produce less since FlexiO

FlexiObox & Hardware

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FlexiO does NOT affect solar production - only the battery/charger is controlled. Lower production = seasonal or inverter issue. Check your inverter app for details. Contact your installer if you suspect a defect.

Wallbox charger no longer works with FlexiO - what now?

Charger & EV

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Wallbox chargers are currently no longer compatible with FlexiO.

Reason:
Wallbox has changed their API without prior warning. Since FlexiO controls via their cloud, we depend on Wallbox for restoration.

Future:
Wallbox is communicating a different type of API for third parties. LIFEPOWR is working on support for this, but unfortunately cannot provide a timeline.

What FlexiO still does:
The Wallbox is now considered a 'consumer' and still has a beneficial influence on the EMS:
- Included in expected consumption
- Influences the battery strategy
- Helps determine the monthly peak

What happens if I install a new modem or router?

FlexiObox & Hardware

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Normally, replacing your modem or router has no effect on the operation of your FlexiObox, as long as all devices (FlexiObox, inverter, P1 meter) are connected via an ethernet cable to the internet or directly to the FlexiObox.

After modem replacement:
- Check if the FlexiObox is online via the MyFlexiO app
- The green light on the FlexiObox should be on
- If there are problems: restart the FlexiObox by unplugging it for 10 seconds

Tip: Make sure your new modem retains the same network settings or if you have technical knowledge reconfigure the FlexiObox via http://myio.local if needed.

What is Elia and why does the payout take so long?

Grid Balancing

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Elia is the Belgian high-voltage grid operator that organizes the rPOWR market. Payout cycle: data verification + settlement + processing = ~3 months. LIFEPOWR pays as soon as the Elia settlement is received.

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