How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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How long does it take for FlexiO to show results?

Savings & Earnings

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FlexiO starts controlling your system immediately after activation. Your first savings calculation becomes visible after about 1 month, and grid balancing payouts arrive after 2-3 months. You'll see optimal results after 3-6 months, once the algorithm has learned your consumption pattern.

My battery is not discharging while prices are high

Savings & Earnings

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FlexiO optimises 24 hours ahead. Sometimes the battery is intentionally kept charged because even higher prices are expected later, it needs to remain available for grid balancing, or to limit battery degradation. It's best not to evaluate FlexiO's strategy on a moment-by-moment basis — look at results over a longer period.

What are the EV charging modes in FlexiO?

Charger & EV

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FlexiO offers 5 EV charging modes:
• Smart charging — charges faster when energy is cheap, slower when expensive (recommended)
• Eco charging — only charges when the price drops below the limit you set
• Peak avoidance — charges quickly without increasing your monthly capacity peak
• Solar charging — only uses excess solar energy
• Constant charging — charges at a fixed current you choose (ignores peak)
You can select your preferred mode in the MyFlexiO app under the EV tab.

What are the password requirements for my FlexiO account?

Account & Login

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Your password for the MyFlexiO app must meet the following requirements:

Minimum requirements:
- At least 8 characters long
- At least 1 uppercase letter (A-Z)
- At least 1 lowercase letter (a-z)
- At least 1 special character (such as ?!@#)

Forgot your password?*
Use the 'Forgot password?' function in the MyFlexiO app or at my.flexio.energy to create a new password.

What battery capacity is ideal for FlexiO?

Compatibility

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Your installer knows best what the ideal system dimensions are for your personal situation. But as a rule of thumb: your battery capacity should be 1x - 1,5x your daily consumption.

Example:
- Total annual consumption: 4000 kWh
- Daily consumption: ~11 kWh
- Recommended battery: 10-15 kWh

Considerations:
- A smaller battery (e.g., 5 kWh) also works, but provides smaller savings and earnings
- You can compare different battery capacities using the simulation tool at lifepowr.io
- Larger batteries offer more flexibility for grid balancing

Request a simulation:
Use the 'Calculate what FlexiO can do for you' form on the LIFEPOWR website.

What if I switch energy suppliers?

Rates & Billing

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As soon as your new energy contract is active, update the tariff in the MyFlexiO app under Settings > FlexiObox > Energy tariff. There's no need to restart FlexiO. Note that your EAN code stays the same when switching suppliers.

Where can I watch webinar recordings?

General

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Webinar recordings are available at lifepowr.io/webinars, or through the email link you receive after registration. Topics covered include app explanation, maximising savings, grid balancing, and EV charging.

Why is my battery empty at night?

Savings & Earnings

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FlexiO optimises 24 hours in advance. Sometimes selling in the evening is more profitable, and buying at night is cheaper. With grid balancing, your battery must be available for Frequency Containment Reserve (FCR/rPOWR). Trust the algorithm—check your weekly results to see the benefits.

Can FlexiO increase my monthly peak through grid balancing?

Grid Balancing

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Yes, in exceptional cases grid balancing can temporarily increase your monthly peak. This is a deliberate choice by the FlexiO algorithm.

Why this happens:
- FlexiO makes an economic trade-off between all revenue streams
- The value of grid balancing at that moment can be higher than the extra costs of a higher monthly peak
- FlexiO looks at the total picture, not just the capacity tariff

Real-world example:
- Monthly peak rises from 2500W to 3131W = ~€2.40 extra costs
- The grid balancing earnings at that moment were higher than €2.40
- Net benefit for the user

Important:
At the end of the year, all invoiced monthly peaks are added together and divided by 12. This may result in a lower effective monthly peak, resulting in lower costs incurred when FlexiO increased the monthly peak.

Tip:
Always evaluate FlexiO's performance over a longer term (monthly/yearly), not based on a snapshot.

Can I choose how much battery to reserve for grid balancing?

Grid Balancing

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No, you don't need to do anything - FlexiO handles this completely automatically. No fixed percentage is reserved. FlexiO constantly weighs whether grid balancing is more profitable than savings, taking battery degradation into account. Sometimes nothing is reserved (lots of sun), sometimes almost the entire battery (winter night). FlexiO continuously optimises to achieve maximum benefit.

Benefits

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