Got a question for us?

The free period starts as soon as your FlexiObox is activated by your installer.

Timeline:
- Every FlexiObox includes 1 year free subscription
- Partners may offer additional free months or years on top of this

When does billing start?
- After the free period ends
- You'll receive an email beforehand with the end date
- Billing via direct debit

Please note: Promotions are NOT cumulative. When switching to a partner promotion, the new free period replaces your earlier promotion.

No, FlexiO is designed to work 'worry-free'. You cannot set when the battery should be full. FlexiO makes these choices automatically based on energy prices, weather forecasts, your consumption patterns and grid balancing opportunities. Trust the algorithm for optimal results - evaluate over the long term, not individual moments.

Yes, FlexiO works with fixed, variable, and dynamic tariffs. However, an ePOWR tariff is the most optimal choice, it provides the highest savings and gives you access to grid balancing. If you have a social tariff, you'll need to manually adjust the prices in the app every quarter.

No, FlexiO explicitly accounts for battery degradation during grid balancing.

How FlexiO handles this:
- A degradation cost is assigned to each charge and discharge process
- FlexiO only uses your battery for grid balancing if the earnings are higher than both the savings and the degradation costs
- If the added value doesn't outweigh the costs, no contribution is made to grid balancing

Grid balancing vs intensive use:
- Grid balancing is about maintaining frequency
- No large power levels are used
- The battery is reserved for a period with small energy flows

Advice:
Review grid balancing earnings on an annual basis for an accurate picture.

There's a separate process: tap the Easee logo, then enter your Easee platform account details. MyFlexiO will then recognise and display the chargers linked to your Easee account.

Open the MyFlexiO app and go to the savings and earnings section. You'll see your monthly and yearly earned amounts, detailed earnings information when you click through, and your estimated next payout. Exact amounts are only available after Elia settlement—typically a 3-month delay.

FlexiO works with all tariff types — fixed, variable, and dynamic — so you always have free choice. But for maximum savings, an ePOWR tariff is the best fit.
With ePOWR's dynamic pricing, FlexiO unlocks its full potential: smartly buying when prices are low and selling when they're high, all based on real-time hourly rates. That's where the biggest returns happen.
Already on a fixed or variable contract? FlexiO still delivers value by optimising self-consumption and protecting your capacity tariff — but switching to ePOWR lets you get the most out of your system.

The System Status page in the MyFlexiO app shows the health of your FlexiO installation at a glance.

Main status indicators:
- ✅ All systems active (green) – Everything is working correctly. Both FlexiObox and FlexiO steering are online and active.
- ❌ System offline (red) – Your FlexiObox has no connection. Follow the restart procedure in the app or contact support.
- ❌ Problems detected (red) – One or more components have issues (e.g., FlexiO steering inactive). Check the Live Status section for details. A reboot of FlexiObox and your inverter may help; otherwise, contact support.
- ❌ Configuration ongoing (red) – Your FlexiObox is being prepared by your installer. You will be informed when this is finished.

Live Status components:
- FlexiObox: Shows if the hardware is Online or Offline
- FlexiO steering: Shows if the smart control is Active or Inactive

If you see a problem, the app will show troubleshooting steps or suggest contacting your installer.

The social tariff is a reduced energy rate available to certain groups. FlexiO works with social tariffs, but the prices are not retrieved automatically. You need to set them manually in the MyFlexiO app under Settings > FlexiObox > Energy tariff > choose a fixed tariff and enter  your import and export values manually. Remember to update the prices every quarter.

You can find FlexiO documentation on docs.flexio.lifepowr.io (Knowledge Base), along with helpful articles at lifepowr.io/blogs. There's also a FlexiO ebook and webinar recordings available.