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Yes, FlexiO works with fixed, variable, and dynamic tariffs. However, an ePOWR tariff is the most optimal choice, it provides the highest savings and gives you access to grid balancing. If you have a social tariff, you'll need to manually adjust the prices in the app every quarter.

No, FlexiO explicitly accounts for battery degradation during grid balancing.

How FlexiO handles this:
- A degradation cost is assigned to each charge and discharge process
- FlexiO only uses your battery for grid balancing if the earnings are higher than both the savings and the degradation costs
- If the added value doesn't outweigh the costs, no contribution is made to grid balancing

Grid balancing vs intensive use:
- Grid balancing is about maintaining frequency
- No large power levels are used
- The battery is reserved for a period with small energy flows

Advice:
Review grid balancing earnings on an annual basis for an accurate picture.

There's a separate process: tap the Easee logo, then enter your Easee platform account details. MyFlexiO will then recognise and display the chargers linked to your Easee account.

Open the MyFlexiO app and go to the savings and earnings section. You'll see your monthly and yearly earned amounts, detailed earnings information when you click through, and your estimated next payout. Exact amounts are only available after Elia settlement—typically a 3-month delay.

FlexiO works with all tariff types — fixed, variable, and dynamic — so you always have free choice. But for maximum savings, an ePOWR tariff is the best fit.
With ePOWR's dynamic pricing, FlexiO unlocks its full potential: smartly buying when prices are low and selling when they're high, all based on real-time hourly rates. That's where the biggest returns happen.
Already on a fixed or variable contract? FlexiO still delivers value by optimising self-consumption and protecting your capacity tariff — but switching to ePOWR lets you get the most out of your system.

The social tariff is a reduced energy rate available to certain groups. FlexiO works with social tariffs, but the prices are not retrieved automatically. You need to set them manually in the MyFlexiO app under Settings > FlexiObox > Energy tariff > choose a fixed tariff and enter  your import and export values manually. Remember to update the prices every quarter.

You can find FlexiO documentation on docs.flexio.lifepowr.io (Knowledge Base), along with helpful articles at lifepowr.io/blogs. There's also a FlexiO ebook and webinar recordings available.

FlexiO optimises economically, not just based on solar production. Sometimes drawing from the grid is cheaper than waiting for sun (e.g., when clouds are forecast or negative prices are expected later). Trust the algorithm - evaluate results over the long term.

After physical installation of the FlexiObox, the installer must complete the configuration remotely.

What the installer must do:
- Register the FlexiObox in the LIFEPOWR system
- Configure the correct inverter and battery
- Activate the installation

What you can already do:
1. Create your FlexiO account via my.flexio.energy or the MyFlexiO app
2. Click on 'No FlexiO account yet?'
3. Use the email address linked to your FlexiObox (the one you provided to your installer)
4. Have your EAN code and bank account number ready

What you'll see in the app:
During configuration, the app shows "The configuration of the FlexiObox is ongoing" with status:
- FlexiObox: Being configured ❌

This is normal! The message states: "Your FlexiObox is currently being prepared by your installer. You will be informed when this is finished."

Once configuration is complete, the status will change to "All systems active" and FlexiO will automatically start optimizing your energy.

When participating in active grid balancing (FCR/rPOWR), your battery needs room to respond in both directions — charging and discharging. A 50% state of charge is optimal for fast response to grid frequency changes. This is completely normal behavior and not a problem.