How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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I have a fixed/variable contract. Should I switch to a dynamic one?

Energy Tariffs

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FlexiO works with all tariff types—fixed, variable, and dynamic—so you always have a free choice. For maximum savings, an ePOWR tariff is the best match, because it also gives you access to imbalance trading.

If you have a fixed or variable contract, FlexiO still provides value through self‑consumption optimization and capacity‑tariff protection—but with ePOWR you get the most out of your system.

You can find an overview and accompanying explanation of all (in)compatible energy tariffs in our knowledge base via this link: [VERIFY URL]

Is grid balancing harmful to the lifespan of my battery?

Grid Balancing

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No, grid balancing does not damage your battery’s lifespan. FlexiO explicitly accounts for degradation and only uses your battery when the revenues exceed both the costs and the savings. This way the battery is protected from unnecessary wear.

What is the social tariff and how do I set it up?

Energy Tariffs

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The social tariff is a reduced energy rate available to certain groups. FlexiO works with social tariffs, but the prices are not retrieved automatically. You need to set them manually in the MyFlexiO app under Settings > FlexiObox > Energy tariff > choose a fixed tariff and enter your import and export values manually. Remember to update the prices every quarter.

Where can I find the FlexiO Knowledge Base/documentation?

General

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You can find FlexiO documentation on docs.flexio.lifepowr.io (Knowledge Base), along with helpful articles at lifepowr.io/blogs. There's also a FlexiO ebook and webinar recordings available.

Why does my battery charge from the grid when there's sun?

Savings & Earnings

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FlexiO optimises economically, not just based on solar production. Sometimes drawing from the grid is cheaper than waiting for sun (e.g., when clouds are forecast or negative prices are expected later). Trust the algorithm - evaluate results over the long term.

Why does my FlexiObox still need to be activated by the installer?

Installation & Activation

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After the physical installation of your FlexiBox, the installer must complete the configuration remotely; they register the FlexiBox in the LIFEPOWR system, configure the correct inverter and battery, and activate the installation. Once this is done, you will see in the app “All systems active” and FlexiO will automatically start optimizing your energy.

This is also the moment your free subscription period begins. Each FlexiBox includes 1 year of free control.

Why is my battery at 50% at night?

Grid Balancing

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When participating in active grid balancing (FCR/rPOWR), your battery needs room to respond in both directions — charging and discharging. A 50% state of charge is optimal for fast response to grid frequency changes. This is completely normal behavior and not a problem.

Can I cancel my FlexiO subscription when I sell my house?

Subscription & Billing

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You can cancel your FlexiO subscription when you sell your house. To process the cancellation, please provide the following:

- Your FlexiObox ID (found on the “system status” screen in the MyFlexiO app)
- The date of your move, or the date you want the subscription to be terminated.

Can I change my EAN code afterwards if it was entered incorrectly?

Account & Login

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You can have your EAN code adjusted. Simply send us your correct 18‑digit code (starting with 5414) as a reply to this ticket, and we will update the information for you.

Can I export FlexiO data?

App & Visualization

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Unfortunately, FlexiO does not offer the ability to export consumption data to Excel or any other format. For detailed quarter‑hour data, you can contact Fluvius; through “My Fluvius” you can download your meter readings yourself.

With energetic regards, LIFEPOWR Support

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