How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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How do I adjust my energy tariff in the app?

Rates & Billing

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You can adjust your energy tariff in the app.

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Select Energy tariff
4. Choose your energy supplier and the correct tariff plan.

Whenever you change suppliers, make sure to update this setting — having the correct tariff ensures better optimization.

How do I check if my FlexiO is working correctly?

App & Visualization

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Open the MyFlexiO app and check the System Status page:

Signs everything is working:
• Status shows "All systems active" (green)
• Live Status shows FlexiObox: Online ✅ and FlexiO steering: Active ✅
• Real-time data is updating in the app
• You see charging/discharging sessions in your history

Signs something may be wrong:
• Status shows "Problems detected", "System offline", or "Configuration ongoing"
• Battery savings are negative – this usually means your installation is not following FlexiO commands
• No recent charging sessions visible

Note: Savings calculations only appear after your first complete month.

If you're unsure whether everything is working correctly, contact support via lifepowr.io/contact with your FlexiObox ID.

How do I contact FlexiO support?

General

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You can reach FlexiO support by email at support@lifepowr.io or via the contact form at lifepowr.io. To speed up your request, always include your FlexiObox ID or registered email address.

How do I enter my EAN code in FlexiO?

Account & Login

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You can enter your EAN code during registration or later via the MyFlexiO app:

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Enter your EAN code

Note:
- The EAN code consists of 18 digits and starts with 54
- You can find it on your energy bill or digital meter
- Sometimes the EAN has already been added by your installer

Getting the message 'EAN code is already used'? Contact support.

Is FlexiO available in the Netherlands?

General

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No, FlexiO as a brand is not directly available in the Netherlands.

Alternative:
The LIFEPOWR technology is operated in the Netherlands via Sunergy (trade name: Slimmerik).

Do you live in the Netherlands and are interested? Contact Slimmerik/Sunergy.

Why only Belgium?
FlexiO is specifically developed for the Belgian energy market, with support for:
- Flemish grid operators (Fluvius)
- Belgian capacity tariff
- Elia grid balancing

I've moved - what should I do with FlexiO?

Account & Login

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Contact support with your new address + EAN code. The old system will be unregistered, the new location will be set up. Take the FlexiObox with you or return it. For new installations: the installer handles activation.

My FlexiObox LED is red/orange - what does this mean?

FlexiObox & Hardware

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A red flashing LED indicates there's no internet connection or a startup error occurred. An orange LED means the FlexiObox is connecting. A green LED means everything is online and working properly. If there's no LED at all, the FlexiObox has no power — check the power supply. For more help, follow the troubleshooting guide at docs.flexio.lifepowr.io or contact LIFEPOWR via lifepowr.io/contact

My savings seem too low - is this normal?

Savings & Earnings

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Savings are typically lower during winter months due to less sunshine and more stable energy prices. It's best to compare your results using the yearly overview rather than month-by-month. If you have persistent concerns, contact support to request a system check.

When does my free subscription period start?

Subscription

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The free period starts as soon as your FlexiObox is activated by your installer.

Timeline:
- Partners may offer additional free months or years on top of this

When does billing start?
- After the free period ends
- You'll receive an email beforehand with the end date
- Billing via direct debit

Please note: Promotions are NOT cumulative. When switching to a partner promotion, the new free period replaces your earlier promotion.

Can I set my battery to be full at a specific time?

App & Visualization

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No, FlexiO is designed to work 'worry-free'. You cannot set when the battery should be full. FlexiO makes these choices automatically based on energy prices, weather forecasts, your consumption patterns and grid balancing opportunities. Trust the algorithm for optimal results - evaluate over the long term, not individual moments.

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