How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

How do I contact FlexiO support?

General

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You can reach FlexiO support by email at support@lifepowr.io or via the contact form at lifepowr.io. To speed up your request, always include your FlexiObox ID or registered email address.

How do I enter my EAN code in FlexiO?

Account & Login

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You can easily enter your EAN‑code via the MyFlexiO‑app or the website. Open the app, go to Settings → FlexiObox and enter the 18‑digit code that starts with 54 (found on your energy bill or digital meter). If you receive a message that the code is already in use, contact our support.

Is FlexiO available in the Netherlands?

General

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No, FlexiO is not directly available in the Netherlands. The LIFEPOWR technology can be obtained through Sunergy (trade name: Slimmerik). If you live in the Netherlands and are interested, contact Slimmerik/Sunergy.

I've moved - what should I do with FlexiO?

Account & Login

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Contact support with your new address + EAN code. The old system will be unregistered, the new location will be set up. Take the FlexiObox with you or return it. For new installations: the installer handles activation.

My FlexiObox LED is red/orange - what does this mean?

FlexiObox & Hardware

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A red flashing LED indicates there's no internet connection or a startup error occurred. An orange LED means the FlexiObox is connecting. A green LED means everything is online and working properly. If there's no LED at all, the FlexiObox has no power — check the power supply. For more help, follow the troubleshooting guide at docs.flexio.lifepowr.io or contact LIFEPOWR via lifepowr.io/contact

When does my free subscription period start?

Subscription & Billing

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The free period starts immediately once your FlexiBox has been activated by the installer. After this free period ends, billing begins; you will receive an email in advance with the end date. Please note that promotions are not cumulative; a new partner promotion replaces the previous free period.

Can I set my battery to be full at a specific time?

App & Visualization

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No, FlexiO is designed to work 'worry-free'. You cannot set when the battery should be full. FlexiO makes these choices automatically based on energy prices, weather forecasts, your consumption patterns and grid balancing opportunities. Trust the algorithm for optimal results - evaluate over the long term, not individual moments.

Can I use FlexiO without a dynamic tariff?

Energy Tariffs

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Yes, FlexiO works with fixed, variable, and dynamic tariffs. However, an ePOWR tariff is the most optimal choice, it provides the highest savings and gives you access to grid balancing. If you have a social tariff, you'll need to manually adjust the prices in the app every quarter.

How do I add my Easee charger to FlexiO?

Charger & EV

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There's a separate process: tap the Easee logo, then enter your Easee platform account details. MyFlexiO will then recognise and display the chargers linked to your Easee account.

How do I know how much I earn with grid balancing?

Grid Balancing

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Open the MyFlexiO app and go to the savings and earnings section. You'll see your monthly and yearly earned amounts, detailed earnings information when you click through, and your estimated next payout. Exact amounts are only available after Elia settlement—typically a 3-month delay.

Benefits

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