How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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What does a FlexiO subscription cost?

Subscription & Billing

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Check current prices at lifepowr.io/pricing. Partners may offer promotions. Standard: monthly subscription, pays for itself through savings + grid balancing.

What does ‘Ready for participation’ mean in grid balancing?

Grid Balancing

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Your installation is fully approved and can now actively participate in grid balancing. This allows your battery to be used for grid stability and you generate immediate revenue. FlexiO automatically selects the moments that are most economically advantageous; participation is not continuous, because sometimes local savings take precedence when they have more value than participation in grid balancing.

What do the symbols on the real-time mean?

App & Visualization

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The MyFlexiO app uses intuitive icons to show you what's happening with your energy in real time:
Grid
• ↑ Arrow up — You're exporting energy to the grid
• ↓ Arrow down — You're importing energy from the grid
Battery
• ↑ Arrow up — Battery is discharging (powering your home)
• ↓ Arrow down — Battery is charging
Other indicators
• Percentage (%) — State of Charge (SoC): how full your battery is
• Calendar icon with Watt — Your current monthly peak power draw, used for calculating your capacity tariff

What if my charger is not compatible with FlexiO?

Charger & EV

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Non-compatible chargers also work with FlexiO! The charger is then seen as a 'large consumer'. FlexiO learns your charging patterns over time and takes this into account for battery control and peak avoidance. You do miss direct control (smart charging during cheap hours), but the EMS+ functions normally.

What is FlexiO and how does it work?

General

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FlexiO is a Smart Energy Management System (EMS+) that intelligently controls your charging station and home battery to minimise energy costs. It communicates with inverter, digital meter and charging station, and retrieves energy prices and weather forecasts from the cloud. FlexiO uses AI and algorithms to determine the optimal situation for your energy system.

When will my grid balancing earnings be paid out?

Grid Balancing

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This depends on the type of grid balancing you participate in.
All information about payouts is summarized in a clear article in our knowledge base that you can consult here:

Which dynamic energy suppliers are compatible?

Energy Tariffs

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FlexiO is compatible with several dynamic energy suppliers, including Engie Dynamic, Bolt, Luminus, Eneco, Frank Energie, Energy Knights (ePOWR tariff), Ecopower, energie.be, and Trevion (ePOWR tariff). After switching suppliers, make sure to select the correct tariff in the MyFlexiO app under Settings.

Why does the app show 0W solar production while the sun is shining?

App & Visualization

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When your solar inverter is a different system than your battery inverter, solar production is sometimes calculated instead of directly measured. If your consumption is temporarily higher than production, the calculated value may show 0W while there is actually production. The energy is not lost but consumed by your household! For exact measurements, you can have a separate meter installed (e.g., HomeWizard Eastron), but this is not necessary for correct FlexiO operation.

How do I adjust my energy tariff in the app?

Energy Tariffs

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You can adjust your energy tariff in the app.

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Select Energy tariff
4. Choose your energy supplier and the correct tariff plan.

Whenever you change suppliers, make sure to update this setting — having the correct tariff ensures better optimization.

How do I check if my FlexiO is working correctly?

App & Visualization

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Open the MyFlexiO app and check the System Status page:

Signs everything is working:
• Status shows "All systems active" (green)
• Live Status shows FlexiObox: Online ✅ and FlexiO steering: Active ✅
• Real-time data is updating in the app
• You see charging/discharging sessions in your history

Signs something may be wrong:
• Status shows "Problems detected", "System offline", or "Configuration ongoing"
• Battery savings are negative – this usually means your installation is not following FlexiO commands
• No recent charging sessions visible

Note: Savings calculations only appear after your first complete month.

If you're unsure whether everything is working correctly, contact support via lifepowr.io/contact with your FlexiObox ID.

Benefits

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Knowledge Base

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