Got a question for us?

Go to my.flexio.energy and click 'Forgot password' on the login screen. You'll receive a reset link via email — be sure to check your spam folder if you don't see it. The link is valid for 24 hours. If you're still having trouble, contact support and include your registration email address.

Grid balancing earnings are paid out monthly by LIFEPOWR.

Timing:
- Earnings are paid out approximately 3 months after the month they were generated
- This is due to the processing cycle of Elia (the Belgian transmission system operator)

Example:
- Earnings generated in January → payout around April

Track via the app:
- Open the MyFlexiO app
- Go to 'Insights' to view your savings and earnings

More info: docs.lifepowr.io/self-billing

No, grid balancing requires various evaluations from multiple authorities (Fluvius, LIFEPOWR, Elia). It takes an average of up to 12 weeks before your FlexiObox can participate. FlexiO does start from day 1 with savings on your energy bill. During the evaluation period, FlexiO already works smartly for local savings, only the grid balancing earnings are not yet active.

This can happen after power interruptions.
Solution:
1. Check if your power supply is still under warranty (2 years)
2. Contact us via the contact form at lifepowr.io and include your address details
3. If under warranty, we will send you a new, improved adapter for free
Tip: During a planned power outage, disconnect the adapter beforehand to prevent damage.

The MyFlexiO app uses intuitive icons to show you what's happening with your energy in real time:
Grid
• ↑ Arrow up — You're exporting energy to the grid
• ↓ Arrow down — You're importing energy from the grid
Battery
• ↑ Arrow up — Battery is discharging (powering your home)
• ↓ Arrow down — Battery is charging
Other indicators
• Percentage (%) — State of Charge (SoC): how full your battery is
• Calendar icon with Watt — Your current monthly peak power draw, used for calculating your capacity tariff

Check current prices at lifepowr.io/pricing. Every FlexiObox includes 1 year free subscription — partners may offer additional free time. Standard: monthly subscription, pays for itself through savings + grid balancing.

Non-compatible chargers also work with FlexiO! The charger is then seen as a 'large consumer'. FlexiO learns your charging patterns over time and takes this into account for battery control and peak avoidance. You do miss direct control (smart charging during cheap hours), but the EMS+ functions normally.

'Ready for participation' means your installation has been fully approved and can actively participate in grid balancing.

What this means:
- Your battery can be deployed for grid stability
- You're already generating earnings (even if not always shown immediately in the app)
- FlexiO automatically chooses when participation is economically beneficial

Participation is not continuous:
- FlexiO optimises globally - you don't always participate, even if you could
- Sometimes local savings are more valuable than grid balancing
- FlexiO finds the right balance between savings and grid balancing earnings

Payout:
Earnings are paid out ~3 months after the period in which they were generated.

FlexiO is a Smart Energy Management System (EMS+) that intelligently controls your charging station and home battery to minimise energy costs. It communicates with inverter, digital meter and charging station, and retrieves energy prices and weather forecasts from the cloud. FlexiO uses AI and algorithms to determine the optimal situation for your energy system.

Grid balancing earnings are paid out monthly, but with a 3-month delay.

Example:
- Earnings from April → payout in July
- Earnings from May → payout in August

Why the delay?
LIFEPOWR itself is only paid by Elia (the grid operator) after 3 months. Once we receive the compensation, your share is transferred.

Where can I see this?
Via the MyFlexiO app you can track your grid balancing earnings under the 'Earnings' tab.