How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

FlexiObox power supply is broken - what now?

FlexiObox & Hardware

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Temporary solution: Use any 5V/3A USB adapter, such as a phone charger. Permanent solution: Contact support via https://lifepowr.io/contact to request a replacement power supply under warranty (valid for 2 years). Be sure to include your shipping address.

Is my free period cumulated when switching to ePOWR tarief?

Subscription & Billing

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No, free periods are not cumulated. If you currently have a free subscription through another promotion.

What is the monthly peak and how does FlexiO help?

Savings & Earnings

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Monthly peak = highest quarter-hour peak in a month, determines the capacity tariff. FlexiO actively monitors this: battery discharges to flatten peaks, EV charges to avoid peaks. Result: lower grid costs.

Why doesn't my battery charge to 100%?

Savings & Earnings

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If you participate in grid balancing, your battery is intentionally not charged to 100 % because part of the capacity is reserved for grid‑balancing services for economic reasons. For a clearer picture, look at the results over at least a month.

Can I use the FlexiO web app on my computer?

App & Visualization

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Yes, you can use the FlexiO web app on your computer. Go to the website my.flexio.energy[VERIFY URL], log in with your email address and password; all functions are available. If you encounter problems, log out and log in again to refresh the data.

Does FlexiO also work with a variable or fixed energy contract (non‑dynamic)?

Energy Tariffs

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Yes, FlexiO works with all types of energy contracts, including variable contracts. With a variable contract you can still save, although the amount is smaller than with a dynamic contract. For maximum savings we recommend switching to an ePOWR tariff, so FlexiO can inject or withdraw at optimal moments.

There is one exception, the Empower energy contract from Engie. This energy contract works with blocks that FlexiO cannot read. All information about energy tariffs can be found in our knowledge base via this link:

How does FlexiO pay out grid balancing earnings?

Grid Balancing

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This depends on the type of grid balancing you participate in. All information about payouts is summarized in a clear article in our knowledge base that you can consult here:

How do I reset my password?

Account & Login

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Go to my.flexio.energy and click 'Forgot password' on the login screen. You'll receive a reset link via email — be sure to check your spam folder if you don't see it. The link is valid for 24 hours. If you're still having trouble, contact support and include your registration email address.

Is grid balancing immediately active after purchasing FlexiO?

Grid Balancing

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No, grid balancing via rPOWR becomes active only after an evaluation period of about 8 to 12 weeks. With ePOWR you benefit from grid balancing immediately once you have switched to an ePOWR tariff of your choice.

FlexiO, however, starts right away from day 1 with savings on your energy bill, so you benefit from local savings right away.

Is the power adapter of my FlexiObox defective after a power outage?

FlexiObox & Hardware

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This can happen after power interruptions.
Solution:
1. Check if your power supply is still under warranty (2 years)
2. Contact us via the contact form at lifepowr.io and include your address details
3. If under warranty, we will send you a new, improved adapter for free
Tip: During a planned power outage, disconnect the adapter beforehand to prevent damage.

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