How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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How do I create a FlexiO account?

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To create your account:
1. Download the MyFlexiO app (available on iOS and Android)
2. Click 'Create account'
3. Enter your email address and EAN code
4. Your password for the MyFlexiO app must meet the following requirements:
Minimum requirements:
- At least 8 characters long
- At least 1 uppercase letter (A-Z)
- At least 1 lowercase letter (a-z)
- At least 1 special character (such as ?!@#)
5. Enter your IBAN for payouts

Which inverters are compatible with FlexiO?

Compatibility

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Check the current list at http://lifepowr.io/compatibility The list is regularly expanded.

What is the capacity tariff in Flanders?

Savings & Earnings

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Since 2023, the capacity tariff has been part of the electricity bill in Flanders. Under this system, a portion of the grid charges (distribution costs) is no longer based solely on total energy consumption, but also on the amount of electricity used simultaneously — the peak power demand.
The capacity tariff is calculated based on the average of the highest 15-minute power peaks (in kW) recorded each month.FlexiO actively monitors this by discharging your battery during peak moments and charging your EV smartly to keep your month peak low. You can check your current monthly peak in the MyFlexiO app.

Can I install the FlexiObox myself?

Installation & Activation

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No, the FlexiObox must be installed and configured by a certified installer. The installer correctly connects the FlexiObox, configures the link with your inverter, activates your FlexiO account, and ensures everything communicates properly. You can find a certified installer via our website.

What are the different statuses of grid balancing?

Grid Balancing

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There are three statuses for grid balancing: In evaluation, Stand‑by, and Active.

In evaluation: your system is being technically tested (up to 12 weeks) and FlexiO already works automatically for local savings on your energy bill.

Stand‑by: your system is registered for grid balancing but is not actively participating because local savings take precedence; FlexiO automatically chooses the most economical option.

Active: you are actively participating in grid balancing; your battery is controlled for grid stability and you earn income from grid balancing.

You can view the current status in the MyFlexiO app under “System status”.

What is the difference between savings and earnings?

MyFlexiO App

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Savings refer to the reduction on your energy bill achieved through smart buying and selling at the right moments, combined with capacity tariff monitoring. Earnings are the extra income you receive from grid balancing, which is paid out by LIFEPOWR with approximately a 3-month delay. You can view both savings and earnings in the MyFlexiO app.

FlexiObox power supply is broken - what now?

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Temporary solution: Use any 5V/3A USB adapter, such as a phone charger. Permanent solution: Contact support via https://lifepowr.io/contact to request a replacement power supply under warranty (valid for 2 years). Be sure to include your shipping address.

Is my free period cumulated when switching to ePOWR tarief?

Subscription & Billing

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No, free periods are not cumulated. If you currently have a free subscription through another promotion.

What is the monthly peak and how does FlexiO help?

Savings & Earnings

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Monthly peak = highest quarter-hour peak in a month, determines the capacity tariff. FlexiO actively monitors this: battery discharges to flatten peaks, EV charges to avoid peaks. Result: lower grid costs.

Why doesn't my battery charge to 100%?

Savings & Earnings

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If you participate in grid balancing, your battery is intentionally not charged to 100 % because part of the capacity is reserved for grid‑balancing services for economic reasons. For a clearer picture, look at the results over at least a month.

Benefits

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Knowledge Base

Compatibility

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