How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

Can FlexiO control my AC or air conditioning?

Compatibility

flexio, airco, ac, control, battery, charger, pv, smart, algorithm, consumption, roadmap, compatibility, installer, end-user, external, nl, en, question, answer, status, duplicate, tag, aliases, type, created, category, audience, visibility, createdby, createdtime, question-nl, answer-nl, answer-en, tag-ai, tag-lifepowr

No, FlexiO cannot control air conditioning. This is also not on the roadmap.

FlexiO only controls:
- Home battery (via inverter)
- Charger (compatible models)
- PV production (curtailment during negative prices)

However: FlexiO considers your AC as a consumer and automatically takes this into account in its smart control. The algorithm learns your consumption pattern and adjusts the battery strategy accordingly.

When does FlexiO become active after installation?

Installation & Activation

flexio, activation, installer, portal, system, status, configured, days, installation, external, flexiobox, app, contact, user, nl, en, answered, duplicate, count, tag, verified, lifepowr, direct, category, audience, visibility, created, time, createdby, question, answer, alias, tag, ai, verified, lifepowr, verified

The FlexiObox must be activated by the installer (remotely via portal). Normally within 2 days after installation. Check System status in the app - if 'being configured': contact your installer.

Where can I check or change my IBAN number?

Account & Login

iban, check, change, payouts, myflexio, app, settings, user profile, account, netbalancing, external, verified, direct, created, template, audience, visibility, category, duplicate, question, answer, nl, en, tag, alias, created time, created by, type, status, priority, budget, high, not started, sitting room, initiative, piano, reading, progress, total pages, current page, faq, math, answer, 2+2, 4, reading progress, percentage, high priority, not started, budget, $4500, project, replace, old, sitting-room, piano, initiative, reading tracker, totalpage numbers, currentpage, faq, answer, 2+2, math, result, 4.

You can check and change your IBAN number for payouts via:

1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → User Profile
3. Here you'll find your IBAN which you can change

Make sure your IBAN is correct for the payout of your grid balancing income.

How do I create a FlexiO account?

Account & Login

flexio, account, create, app, download, ios, android, email, ean, password, requirements, characters, uppercase, lowercase, special, iban, payouts, lifepowr, direct, category, support, created, external, enduser, template, login, verify

To create your account:
1. Download the MyFlexiO app (available on iOS and Android)
2. Click 'Create account'
3. Enter your email address and EAN code
4. Your password for the MyFlexiO app must meet the following requirements:
Minimum requirements:
- At least 8 characters long
- At least 1 uppercase letter (A-Z)
- At least 1 lowercase letter (a-z)
- At least 1 special character (such as ?!@#)
5. Enter your IBAN for payouts

Which inverters are compatible with FlexiO?

Compatibility

inverters, flexio, compatible, list, expanded, ai, lifepowr, direct, compatibility, end-user, installer, external, created, dennis, cel

Check the current list at http://lifepowr.io/compatibility The list is regularly expanded.

My EAN code gives error 'already in use'

Account & Login

ean, duplicate, error, support, reset, account, installer, owner, manual, external, lifepowr, flexiobox, login, verification, troubleshooting, account‑link, case, flagged, template, nl, en, answered, high, priority, created, notes, audience, visibility, category, direct, notes, created‑time, created‑by, question, answer, tag, alias, life‑power, ean‑code, already‑in‑use, link, reset‑link, support‑team, case‑handling, external‑visibility, end‑user, account‑login, manual‑intervention

This happens when the EAN is already linked to another account (e.g., by the installer or previous owner). Contact support with your EAN code — they can reset the link.

What is the capacity tariff in Flanders?

Savings & Earnings

capacity tariff, flanders, electricity, grid, distribution, peak demand, 15‑minute peaks, flexio, battery, ev, myflexio, monthly peak, savings, earnings, end‑user

Since 2023, the capacity tariff has been part of the electricity bill in Flanders. Under this system, a portion of the grid charges (distribution costs) is no longer based solely on total energy consumption, but also on the amount of electricity used simultaneously — the peak power demand.
The capacity tariff is calculated based on the average of the highest 15-minute power peaks (in kW) recorded each month.FlexiO actively monitors this by discharging your battery during peak moments and charging your EV smartly to keep your month peak low. You can check your current monthly peak in the MyFlexiO app.

Can I install the FlexiObox myself?

Installation & Activation

flexiobox, install, installer, certified, configure, inverter, account, communication, partner, diy, self-install, faq

No, the FlexiObox must be installed and configured by a certified FlexiO installer.

The installer:
- Connects the FlexiObox correctly
- Configures the connection with your inverter
- Activates your FlexiO account
- Ensures everything communicates properly

Need an installer?
Find a certified installer at lifepowr.io/installers or via the 'Only need a FlexiObox?' button on the partner page.

Already have an installation and just want to add a FlexiObox? Contact partner one of our partners.

What are the different statuses of grid balancing?

Grid Balancing

grid balancing, evaluation, stand-by, active, flexio, battery, energy, savings, income, system status

There are 3 different statuses for grid balancing:

1. In evaluation
- Your system is being technically tested (up to 12 weeks)
- Meanwhile, FlexiO is already working smartly for local savings on your energy bill
- This is an automatic process

2. Stand-by
- Your system is registered for grid balancing
- Currently no active participation because local savings are worth more
- FlexiO automatically chooses what yields the most economically

3. Active
- You are currently actively participating in grid balancing
- Your battery is being controlled for grid stability
- You are currently earning income via grid balancing

You can see the current status in the MyFlexiO app under 'System status'.

What is the difference between savings and earnings?

Savings & Earnings

savings, earnings, energy, bill, buying, selling, capacity, tariff, monitoring, grid, balancing, lifepowr, delay, app, myflexio, difference, besparingen, opbrengsten, netbalancering

Savings refer to the reduction on your energy bill achieved through smart buying and selling at the right moments, combined with capacity tariff monitoring. Earnings are the extra income you receive from grid balancing, which is paid out by LIFEPOWR with approximately a 3-month delay. You can view both savings and earnings in the MyFlexiO app.

Benefits

Got a question for us?

Knowledge Base

Compatibility

Contact us

Did not find the answer to your question?