Got a question for us?

Increase the charging current of your (Easee) charger via the MyFlexiO app under the EV tab. Click for the documentation manual.

Set the maximum current to the maximum allowed by your connection or charger. Also check that the correct number of phases is set: if the charger is configured for 3 phases but your car or connection only supports 1 phase (or vice versa), FlexiO distributes the power incorrectly, causing your vehicle not to charge at the proper speed.

FlexiO can directly control your charger only if the model is in our compatibility list. If your charger is not in the list, direct control is not possible. Click for an overview of our compatible chargers.

If your charger model is in the list but there is still no response, check whether the charger is connected to the same (sub)network as your FlexiO box.

If this is the case, you need to adjust the configuration settings on the charger: for brands like Easee you can do this yourself via the MyFlexiO app, while for Alfen, Etrel, or other brands the installer must perform the adjustment/settings.

If your charger is not in the list, FlexiO only recognizes it as a high consumption device and you cannot expect direct control.

Contact our support if you need help checking the list or adjusting the configuration; we will guide you step by step.

The health score indicates how well the FlexiObox was connected to your installation and whether the control signals could be sent correctly throughout the month.

A score of, for example, 40% means the FlexiObox was unreachable 60% of the time, so your installation could not be controlled.

We recommend checking the troubleshooting document in our knowledge base:

Key checks you can perform:
- Is the LED on the FlexiObox continuously green?
- Is the FlexiObox network cable connected directly to the modem (no powerline adapter/extender)?
- Has anything changed on the network (new modem, new provider, Wi‑Fi password)?
- Have you already restarted your FlexiObox? (disconnect power, wait 5 seconds, reconnect)

If the above does not resolve the issue, please contact your installer so they can investigate the connection problem.

If your MyPOWR Price has suddenly risen, it may indicate a problem with your inverter, battery, or internet connection. Check your System Status in the MyFlexiO app to see if everything is working properly.

The new resident can take over the installation and smart control. After moving, they can fill out the form at https://lifepowr.io/new-owner[VERIFY URL] and we will restart the control.

The estimated energy bill is a reliable approximation of the costs your energy supplier charges, based on the amount of energy you draw from or feed back into the grid via your meter. This estimate may differ from your actual bill due to contract details, promotions, fixed subscription fees, or temporary discounts that LIFEPOWR does not know, and due to any missed data when your FlexiO system loses connection. If your actual bill and the estimated energy bill differ by more than 15%, the LIFEPOWR helpdesk needs to review it in detail.

To determine the best tariff for you, we recommend taking the V-test. Note that the V-test does not take into account the optimization of FlexiO and ePOWR. Use this test to see which dynamic tariff is most advantageous for you.

You can find an overview and accompanying explanations of all (in)compatible energy tariffs in our knowledge base via this link: [VERIFY URL]

In the History of the MyFlexiO app, Consumption refers to the total energy usage of your home, including the energy you supply yourself via solar panels or a battery. Acquisition is the energy you draw from the electricity grid; this can be lower than your total consumption when your own generation covers part of it. For example, if your home consumes 10 kWh and you supply 6 kWh yourself, the acquisition is 4 kWh.

Some energy suppliers give you the choice for a dynamic contract with quarter‑hour or hour prices. If you have an installation with a large capacity, you can choose to work with quarter‑hour prices (you have a lot of capacity to store or inject a lot of energy in a short time).

Most energy suppliers offer either quarter‑hour prices or hour prices. If you do not have the choice yourself, find out which prices apply to you and adjust this in the tariff settings in the MyFlexiO app.

The payout for Netbalancing depends on your current situation; if there has been a recent change (for example, switching to a business registration or to the ePOWR tariff), the payout is adjusted according to the new rules. Check whether you have recently changed tariffs; if so, the payout will be processed through your energy bill under the new conditions.