How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

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What should I do if a company wants to use FlexiO?

Subscription & Billing

We will activate a FlexiO subscription for your company; send us the company name and the desired start date via our helpdesk and we will take care of everything.

Where can I find my FlexiO ID?

Account & Login

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You can find the unique ID number of your FlexiObox on your FlexiO invoices (received by email) or in the MyFlexiO app under “System status”.

Where can I find my installation ID?

Installation & Activation

You can find your FlexiO installation ID directly in the MyflexiO app on the System Status page. Open the app, tap the three lines at the bottom right, and select “System Status”; the ID number is displayed at the bottom.

Where can I view my consumption, follow the battery control, or see my earnings in the MyFlexiO app?

App & Visualization

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The MyFlexiO App includes a variety of functionalities. All information has been gathered in a comprehensive documentation overview in our knowledge base. Here is the link to the necessary documentation: https://lifepowr.odoo.com/odoo/knowledge/56/knowledge/1143/knowledge/475 [VERIFY URL]

Which devices are compatible with FlexiO?

Compatibility

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FlexiO works with a wide range of inverters, home batteries and EV chargers; view the complete list of controllable assets on our website via:

We continuously expand the compatibility list, so let us know which brand or model you would like to see added.

Why am I already being charged a subscription when I am not yet participating in Netbalancing?

Subscription & Billing

The FlexiO subscription is not only related to participation in net balancing. It includes our full control and services. Even without participation in net balancing, FlexiO optimizes your energy flows.

Why am I not receiving any P1 data?

Installation & Activation

We read P1 data via the P1 port at the bottom left of your digital meter. Normally a P1 cable runs directly from this port to the FlexiObox. In exceptional cases this is done wirelessly with a HomeWizard P1 dongle.

Without this data FlexiO cannot control your installation correctly (which is needed for proper self‑consumption optimization, battery behavior and the participation in gridbalancing services).

What can you check yourself?
1. Check the cable: Make sure a P1 cable (or HomeWizard dongle) is attached to your digital meter and is properly connected.
2. Open the port: If a cable is present, verify through the Fluvius portal that the P1 port is activated.
3. Configure the dongle: If you use the HomeWizard dongle, check with our manual that it is set up correctly.

If you are unsure, please send us the following via our helpdesk:
- A photo of the current connection on the P1 port of your digital meter.
- A photo of the connections on your FlexiObox.

Once this is resolved, we can monitor and optimize your installation again.

Why does my EV charger charge slower than expected in Solar Mode?

Charger & EV

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Your EV charger charges slower because Solar Mode only uses the over‑production of your solar panels; with little sun or high home consumption this provides only 3–4 kWh instead of the maximum capacity. You can speed this up by switching to Peak Avoidance, Smart Mode (16 A) or disabling the charging mode completely, so the car charges continuously at maximum current.

Why doesn't my EV charge at full speed in Peak mode?

Charger & EV

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In Peak mode FlexiO limits your charging capacity to keep the monthly peak as low as possible; therefore the charger may seem slower, especially when a lot of solar energy is available. Switch to Constant mode in the MyFlexiO‑app for unlimited charging speed. More information about the charging modes can be found in our knowledge base.

Why does the MyPOWR price change every month?

App & Visualization

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Your MyPOWR price changes each month because it depends on how much energy you generate with your PV system, how much you consume, and the earnings that LIFEPOWR generates through ePOWR and rPOWR. In winter, your price is often higher because you produce less yourself, while in summer you generate a lot of free energy, which lowers the price. Thanks to the smart control, your MyPOWR price always stays well below the market price, which also fluctuates with the seasons.

Benefits

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Knowledge Base

Compatibility

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