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We read P1 data via the P1 port at the bottom left of your digital meter. Normally a P1 cable runs directly from this port to the FlexiObox. In exceptional cases this is done wirelessly with a HomeWizard P1 dongle.

Without this data FlexiO cannot control your installation correctly (which is needed for proper self‑consumption optimization, battery behavior and the participation in gridbalancing services).

What can you check yourself?
1. Check the cable: Make sure a P1 cable (or HomeWizard dongle) is attached to your digital meter and is properly connected.
2. Open the port: If a cable is present, verify through the Fluvius portal that the P1 port is activated.
3. Configure the dongle: If you use the HomeWizard dongle, check with our manual that it is set up correctly.

If you are unsure, please send us the following via our helpdesk:
- A photo of the current connection on the P1 port of your digital meter.
- A photo of the connections on your FlexiObox.

Once this is resolved, we can monitor and optimize your installation again.

In Peak mode FlexiO limits your charging capacity to keep the monthly peak as low as possible; therefore the charger may seem slower, especially when a lot of solar energy is available. Switch to Constant mode in the MyFlexiO‑app for unlimited charging speed. More information about the charging modes can be found in our knowledge base.

Your MyPOWR price changes each month because it depends on how much energy you generate with your PV system, how much you consume, and the earnings that LIFEPOWR generates through ePOWR and rPOWR. In winter, your price is often higher because you produce less yourself, while in summer you generate a lot of free energy, which lowers the price. Thanks to the smart control, your MyPOWR price always stays well below the market price, which also fluctuates with the seasons.

The usage shown in the MyFlexiO app differs from your energy bill because the app measures the total energy consumption in your home, including the electricity you generate yourself with solar panels and a battery. Your bill only shows the amount of energy you have drawn from and fed back to the grid, as your energy supplier only has the meter readings from your electricity meter.

The income from net balancing does not depend solely on the number of solar panels or the size of your battery. While those factors play a role, they are not the only things that matter.

What matters is how much flexibility your system can provide at any given moment: how full or empty your battery is, your current and estimated future consumption, and whether your system is available when the grid needs assistance.

Two households with identical solar panels can have very different consumption profiles at the same time. If your battery is already full, or if you are consuming a lot at that moment, FlexiO has less room to step in, and you earn less than someone whose system has more flexibility at that time.

The type of net balancing also matters. With rPOWR we reserve capacity in advance through bids, while with ePOWR we look at live imbalances on our electricity grid.

If you want more insight into how net balancing works, see our documentation on net balancing in our knowledge base.

Your MyPOWR price is negative because you have a negative energy bill/cost for this period. Receiving money back instead of paying for energy also results in a negative MyPOWR price.

Your energy cost is temporarily higher because FlexiO charges or discharges faster during grid balancing, causing more energy to flow through your digital meter. The compensation you receive fully covers these additional costs, so your net benefit remains unchanged.

The ePOWR rate from Trevion is officially classified as a variable rate because the energy market requires suppliers to label each rate strictly as fixed, variable, or dynamic. Although it is labeled variable on paper, behind the scenes it is a highly dynamic rate. With this ePOWR rate you get all the benefits of a dynamic rate while enjoying the peace of mind of a variable rate. The reason for choosing this “variable jacket” is that presenting the rate as variable means the customer does not have to constantly react to the signals of dynamic energy prices. Manual optimization would actually work against the revenues generated from ePOWR services. The EMS+ system handles everything fully automatically and efficiently.

Your installation shows “temporarily interrupted” because LIFEPOWR automatically paused grid balancing due to an insufficient quality measurement. FlexiO remains active for savings. Balancing is checked weekly, and once the quality is sufficient again, you will receive an email and the grid balancing will reactivate automatically; no further action is required on your part.

If you want to investigate the cause yourself, check the following:
1. Is the FlexiObox online?
2. Is the control active? Look in the app to see if inverter and battery data are visible; if they are missing, check the physical connection and restart the router and inverter.
3. Is the P1 cable connected to both the digital meter and the FlexiObox (or dongle)? Verify via your utility account that the P1 port is active.
4. Ensure a direct Ethernet connection between FlexiObox, network switch, and inverter; avoid powerline adapters and Wi‑Fi extenders.

Because your installation participates in rPOWR (FCR) and/or ePOWR (imbalance), energy is sometimes injected into the grid. With rPOWR this is mainly due to PV surplus and fast frequency reactions, where the battery is sometimes reserved for the FCR service.

With ePOWR an imbalance signal can cause the battery to discharge or the PV surplus to be exported directly.

In both cases low local consumption leads to injection of the excess power. FlexiO will always try to create the best possible financial benefit. Evaluate FlexiO not per action, but look at the overall financial picture (monthly, seasonal or yearly).