Got a question for us?

You can easily check your personal benefit with MyPOWR price through the MyFlexiO app’s home screen. There you’ll see your MyPOWR price alongside the average market price for the same period. The difference between the two shows the net benefit of your system. Multiply this difference by your energy consumption during that period for a clear overview of the savings.

The formula is: (market price – MyPOWR price) × energy consumption = total benefit.

You can replace the FlexiObox yourself by connecting the cables in the following order: first the network cable (ethernet), then the USB cables (to the inverter and the P1 port), and finally the power cable. Wait at least one minute and then check in the MyFlexiO app whether the installation is active.

Send the old FlexiObox back within seven days using the attached Bpost return envelope; a late return will incur a fee.

You can easily subscribe to the newsletter by scrolling all the way down on the website and signing up for our newsletter. This can be done on any page of our website (). We send out a newsletter only once a month, with all the news bundled together. We’re not fans of a cluttered inbox, so we don’t want to burden you with it.

The average market price per kWh consists of four components: the energy price (40‑50 % of the cost), network costs (25‑30 %), taxes and levies (20‑25 %), and the supplier’s costs plus margin (5‑10 %). These elements together determine what you ultimately pay.

Each FlexiObox activated after 1 April 2026 receives the first 12 months of free control and is therefore exempt from subscription fees. This period starts as soon as your installer has activated the control.

Sorry to hear you haven’t received any feedback. Could you let us know which installers you requested a quote from?

You can contact one of our distributors directly for a quote and installation of the FlexiO system. They also install themselves, but are in contact with many installers:

- Smarter Batteries (Matthieu Veys) +32 476 60 43 36
- AUTON Energy (Bart Bossyns) +32 9 231 16 39
- Project Zero (Ecostal) +32 56 711 501

To ensure a smooth move, we need the exact transfer date and would like the new owner's name and email. Your subscription will be stopped and direct debit cancelled; any Netbalancing income payouts will continue for up to three months after the move date. The new owner can start a new subscription via the MyFlexiO app and must report installation and re‑configuration questions to the original installer.

Please let us know:
• Whether the FlexiObox will be moved to your new address.
• If not, the exact transfer date and the name and email address of the new owner.

You need to adjust the capacity of your battery in the flexiO account. This can only be done by your installer. Be sure to inform your installer that the configuration must be changed to ensure optimal control.

The MyPOWR price graphs appear only one month after activation in the app, because we first need to collect enough data. Once that period has passed, you can view the values directly.

To determine if your charging station is compatible with FlexiO, consult the compatibility list on our website via this link:

If your model is in the list, you can easily connect your EV‑charger through the MyFlexiO app.
The required instructions are available in the documentation on our knowledge base via this link:

If your model is not in the list, the charging station is still considered a consumer. FlexiO will take this into account, ensuring your battery is not fully discharged to your electric vehicle, but instead used intelligently so that your monthly peak is not increased.