Got a question for us?

Contact support. If stolen, file a police report. Insurance may be covered through your home contents insurance. LIFEPOWR can send a replacement box (costs depend on situation + warranty). Depending on the damage to the installation, the replacement may be plug-and-play (no installer needed) or require reinstallation by an installer.

EBEM is an energy supplier with dynamic tariffs. FlexiO fully supports EBEM. Since October 2025, EBEM users have been automatically switched to 15-minute tariffs. You don't need to adjust anything - this happens automatically.

EnergyKnights is an energy supplier with dynamic tariffs. FlexiO supports EnergyKnights and offers a choice of both hourly and quarter-hourly tariffs. The tariff card remains unchanged. You can set this in the MyFlexiO app under tariff settings.

We highly recommend to switch to Optima by Energy Knights. This is an ePOWR tariff and will give you the best results with FlexiO. 

When moving:

Recommendation: Leave the FlexiObox with the installation. For a new home, it's easier and cheaper to order a new FlexiObox.

If you will take the FlexiObox to your new home:
- Contact LIFEPOWR and provide following details
- Provide the details of the new owner (name, email and phone number) 
- When does the ownership transfer take place?

Important:
- Grid balancing income is paid out up to 3 months after the moving date
- For technical questions: contact the original installer
- FlexiO in your new home? Your subscription continues, any free period can be transferred.

FlexiOboxes are available through these distributors: https://www.lifepowr.io/products/flexio-for-users#installer
Note: Direct purchase through LIFEPOWR is only possible for partners with large volumes.

This behavior can occur due to the minimum SoC (State of Charge) setting and/or grid balancing activity. FlexiO takes battery specifications and warranty conditions into account. If this behavior is unwanted, LIFEPOWR can temporarily adjust the minSoC. Contact support - they will check if it's a bug or expected behavior. Changes to battery settings often need to be approved by the installer.

The installation of a FlexiObox comes with multiple aspects such as:

1. Needed materials - a FlexiObox + various connections depending on your setup
2. Transportation costs - where is your installer located?
3. Aftercare and support - does the installer offer support (after installation)?

Our partners follow training and are certified. They guarantee quality at sale and ongoing support. Self-installation is not possible.

To cancel your FlexiO subscription:

1. Contact us via the FlexiO contact form at lifepowr.io/contact
2. State that you want to cancel with your name and email address
3. Notice period: monthly cancellable

Please note:
- Upon cancellation, your participation in grid balancing also stops
- The FlexiObox can be taken offline
- You keep your hardware (the FlexiObox remains your property)

Tip: First consider if your FlexiO has steering issues and if these problems can be solved. You can consult the status of your steering under “System Status” in the MyFlexiO app. 

FlexiO works with a wide range of inverters, home batteries, and EV chargers. Compatibility depends on the specific brand and model.

Check compatibility:
Visit lifepowr.io/compatibility for the full list of supported inverters and EV chargers.

What if my device isn't listed?
You can still use FlexiO. Non-compatible devices (like certain chargers) are recognized as 'consumers'. FlexiO learns your consumption pattern and takes this into account for battery control and monthly peak protection.

New integrations:
LIFEPOWR continuously works on expanding the compatibility list based on market demand. Contact support if you'd like to request a specific brand or model.