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FlexiO is now available for installations in Wallonia. Please refer to our list of certified installers via this link:

Your installer will then provide you with a customized quote.

You can’t adjust the monthly peak yourself in the app, but we can change it for you after our technician has verified that an adjustment is worthwhile. Let us know briefly why you want to increase the monthly peak (e.g., comfort, EV charging, appliances that frequently run simultaneously) and to what value you’d like it adjusted. Keep in mind that once a higher monthly peak is recorded this month, it cannot be lowered for the rest of the month.

It makes no sense to adjust the battery control manually; this undermines the optimization and can cause extra costs and wear.

The automatic optimization of FlexiO EMS+ takes into account your personal energy price, solar generation, network tariffs, energy losses, and all other cost and revenue streams.

In this way, FlexiO EMS+ consistently makes the financially best choice for you in this complex energy transition.

An EMS should provide relief; manual intervention cannot be the purpose of an EMS.

Unfortunately, you cannot take the FlexiObox with you to your new home. The FlexiObox is linked to your current installation. If you want a FlexiObox in the new house, order one together with the installer who will set up your new installation.

We have checked your system and found no technical errors.

FlexiO continuously optimizes based on multiple factors simultaneously, such as participation in grid balancing, expected consumption peaks, dynamic energy prices, and weather forecasts. As a result, the system may sometimes differ from what you might initially expect. This is intentional: FlexiO makes decisions at every moment that provide you the most benefit.

If you want to learn more about how FlexiO works, view our documentation via our knowledge base; we recommend reading the eBook. Or sign up for one of our webinars on our website.

Knowledge base: https://lifepowr.odoo.com/odoo/knowledge/943/knowledge/1004[VERIFY URL]
Webinars:

The savings in the MyFlexiO app consist of two parts: solar energy and control savings.

To calculate them, FlexiO looks at your consumption over a specific period. This consumption is simulated with an energy price based on an average variable tariff for that same period. Your monthly peak without smart control is also taken into account.

Then we calculate the benefit from your solar energy, which is easily determined through self‑consumption.

Finally, we calculate your total energy cost after all control and optimization. By doing this, we can also determine the control savings that you can view in the MyFlexiO app.

You can easily check your personal benefit with MyPOWR price through the MyFlexiO app’s home screen. There you’ll see your MyPOWR price alongside the average market price for the same period. The difference between the two shows the net benefit of your system. Multiply this difference by your energy consumption during that period for a clear overview of the savings.

The formula is: (market price – MyPOWR price) × energy consumption = total benefit.

You can replace the FlexiObox yourself by connecting the cables in the following order: first the network cable (ethernet), then the USB cables (to the inverter and the P1 port), and finally the power cable. Wait at least one minute and then check in the MyFlexiO app whether the installation is active.

Send the old FlexiObox back within seven days using the attached Bpost return envelope; a late return will incur a fee.

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The average market price per kWh consists of four components: the energy price (40‑50 % of the cost), network costs (25‑30 %), taxes and levies (20‑25 %), and the supplier’s costs plus margin (5‑10 %). These elements together determine what you ultimately pay.