How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

My installation is set to 'variable tariff' but I have dynamic, how do I change this?

Rates & Billing

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If your energy contract is dynamic but FlexiO thinks you have variable, the tariff setting needs to be adjusted.

Solution:
1. Open the MyFlexiO app or go to my.flexio.energy
2. Go to Settings → FlexiObox
3. Select Energy tariff
4. Choose your energy supplier and the correct tariff plan.

Important: With the wrong tariff setting, FlexiO does not optimize correctly for hourly prices. Adjust this as soon as possible for maximum savings.

What happens to FlexiO if I'm on vacation?

FlexiObox & Hardware

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FlexiO continues to work automatically during your absence. You don’t have to do anything, FlexiO will recognize a change in your consumption pattern and will anticipate this.

What if my FlexiObox is stolen or damaged?

FlexiObox & Hardware

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Contact support. If stolen, file a police report. Insurance may be covered through your home contents insurance. LIFEPOWR can send a replacement box (costs depend on situation + warranty). Depending on the damage to the installation, the replacement may be plug-and-play (no installer needed) or require reinstallation by an installer.

What is EBEM and does it work with FlexiO?

Rates & Billing

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EBEM is an energy supplier with dynamic tariffs. FlexiO fully supports EBEM. Since October 2025, EBEM users have been automatically switched to 15-minute tariffs. You don't need to adjust anything - this happens automatically.

What is EnergyKnights and does it work with FlexiO?

Rates & Billing

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EnergyKnights is an energy supplier with dynamic tariffs. FlexiO supports EnergyKnights and offers a choice of both hourly and quarter-hourly tariffs. The tariff card remains unchanged. You can set this in the MyFlexiO app under tariff settings.

We highly recommend to switch to Optima by Energy Knights. This is an ePOWR tariff and will give you the best results with FlexiO.

What should I do if I'm moving with FlexiO?

Subscription

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When moving:

Recommendation: Leave the FlexiObox with the installation. For a new home, it's easier and cheaper to order a new FlexiObox.

If you will take the FlexiObox to your new home:
- Contact LIFEPOWR and provide following details
- Provide the details of the new owner (name, email and phone number)
- When does the ownership transfer take place?

Important:
- Grid balancing income is paid out up to 3 months after the moving date
- For technical questions: contact the original installer
- FlexiO in your new home? Your subscription continues, any free period can be transferred.

Where can I order a FlexiObox as an installer?

Installation & Activation

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FlexiOboxes are available through these distributors: https://www.lifepowr.io/products/flexio-for-users#installer
Note: Direct purchase through LIFEPOWR is only possible for partners with large volumes.

Why does my battery charge back after discharging?

Savings & Earnings

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This behavior can occur due to the minimum SoC (State of Charge) setting and/or grid balancing activity. FlexiO takes battery specifications and warranty conditions into account. If this behavior is unwanted, LIFEPOWR can temporarily adjust the minSoC. Contact support - they will check if it's a bug or expected behavior. Changes to battery settings often need to be approved by the installer.

Why does the FlexiObox cost more at the installer than on the website?

General

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The installation of a FlexiObox comes with multiple aspects such as:

1. Needed materials - a FlexiObox + various connections depending on your setup
2. Transportation costs - where is your installer located?
3. Aftercare and support - does the installer offer support (after installation)?

Our partners follow training and are certified. They guarantee quality at sale and ongoing support. Self-installation is not possible.

How do I cancel my FlexiO subscription?

Subscription

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To cancel your FlexiO subscription:

1. Contact us via the FlexiO contact form at lifepowr.io/contact
2. State that you want to cancel with your name and email address
3. Notice period: monthly cancellable

Please note:
- Upon cancellation, your participation in grid balancing also stops
- The FlexiObox can be taken offline
- You keep your hardware (the FlexiObox remains your property)

Tip: First consider if your FlexiO has steering issues and if these problems can be solved. You can consult the status of your steering under “System Status” in the MyFlexiO app.

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