How can I save smartly with my energy assets?

Using your energy smartly doesn't have to be complicated. FlexiO automatically adjusts your consumption to the most cost-effective strategy. The platform takes into account dynamic energy tariffs, peak usage, your solar production, and – if you have one – your electric vehicle. This way, you consume more of your own energy, charge your battery and car intelligently, and avoid unnecessary costs. All you have to do is enjoy the benefits.

How can I save more through grid balancing?

Your energy assets can do more than just power your own home. With FlexiO, you can connect your energy assets to a virtual battery that helps balance the electricity grid. LIFEPOWR provides the technology, and you save even more on your energy bill.

How do I avoid costs during negative injection tariffs?

FlexiO helps you avoid costs during negative injection tariffs by intelligently managing your energy assets.

How does FlexiO impact the lifespan of your home battery?

The biggest mistake you can make with a smart home battery? Not using them for fear of wear and tear. Smart home batteries help you increase self-consumption, save on your energy bills and contribute to a more stable power grid. Yet we often hear the same question: 'Won't my battery wear out faster if I let it be smart?' The answer: no. More than that, by using your battery actively and smartly, you just get more value out of it, all without sacrificing battery life and warranty.

What's the difference between EMS and EMS+?

A traditional EMS focuses on saving energy, often by following fixed schedules and market prices. EMS+ (FlexiO) goes further. It gives you insight into your true energy costs, not just market rates, but also your distribution charges, grid fees and bespoke tariffs. And thanks to self-learning algorithms, it forecasts your behaviour up to 48 hours ahead, adapting to real conditions such as cloud cover or unexpected demand.

LIFEPOWR | Get in touch

My green power certificates - does FlexiO take these into account?

Savings & Earnings

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Yes, if you are still entitled to green power certificates (GSC), FlexiO will take this into account.

Important: Contact LIFEPOWR to report your situation:
• Provide the date until when your certificates are valid
• FlexiO will then NOT limit solar production (no curtailment)

This way you keep receiving your certificates while FlexiO still optimizes the battery.

Contact us via the form on lifepowr.io with your GSC end date.

My monthly peak increased due to grid balancing - is this normal?

Grid Balancing

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This can happen during grid balancing tests or active participation. FlexiO makes an economic trade-off: if grid balancing earnings are higher than the extra capacity tariff costs from the peak increase, this is net beneficial. A small increase (e.g., 500W extra) costs ~€2-3/month but can earn more via rPOWR. FlexiO always optimises for your total benefit. If you make any costs due grid balancing, these costs are reimbursed by LIFEPOWR.

My monthly peak suddenly increased a lot, what happened?

Savings & Earnings

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A sudden increase in your monthly peak can have various causes:

1. Grid balancing qualification tests
During tests for grid balancing, FlexiO may temporarily allow higher flows. This is not an error - it shows your installation is ready for rPOWR participation. The extra revenues from grid balancing more than compensate for the higher peak cost.

2. Large consumer
A new consumer (charging station, heat pump, jacuzzi) can cause peaks. FlexiO learns this pattern after a few weeks.

3. Measurement error
Rarely: a brief measurement error due to e.g., power outage.

What does FlexiO do?
- This month: the higher consumption is allowed if this is to your advantage
- Next month: normal settings are followed again

Contact us if the peak remains unexplained.

My tariff is not in the selection list - what now?

Rates & Billing

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The list of available dynamic tariffs for FlexiO is very extensive and is regularly updated. If your tariff is not yet available, contact your installer, he can often manually add it to your configuration.

What does the flashing red light on my FlexiObox mean?

FlexiObox & Hardware

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LED statusses explained:
- Green continuously: FlexiObox is online and working correctly
- Red continuously: Reboot the FlexiObox. If the issue remains, contact LIFEPOWR support.
- Red blinking (”heartbeat”): This is not an issue, your installer probably forgot to turn off the identifier function. Contact LIFEPOWR, we can resolve this remotely.
- No LED: there is probably a power supply issue. Try another power supply (eg. from your smart phone) to see if this resolves the issue. If not, contact LIFEPOWR support.

What does wattage in the green circle on the real-time mean?

App & Visualization

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The number in the green circle shows your current power usage and your current monthly peak in Watts. This is the highest 15-minute average grid consumption this month. FlexiO tries to keep this peak low to limit your capacity tariff. The number may change if you register a new peak.

What happens during a power outage?

FlexiObox & Hardware

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FlexiO cannot be active without a grid connection. The backup power function (if your inverter supports this) works independently of FlexiO. Check your inverter specifications for backup capabilities.

What if I have two inverters?

Compatibility

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Multi-inverter (master-slave) setup can be possible for certain compatible brands and models. Your installer can help you to see if your setup is compatible with FlexiO.

What if my battery configuration is wrong in FlexiO?

FlexiObox & Hardware

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An incorrect battery configuration can lead to incorrect savings calculations or suboptimal control.

Common problem:
The battery is configured with the wrong capacity (e.g., 10 kWh while it is actually 15 kWh), causing incorrect figures in the savings display.

Solution:
1. For a quick solution, contact your installer first. They can solve this for you.
2. Contact LIFEPOWR support via the contact form. The support team can check and adjust the configuration.

Check yourself:
- Look in the MyFlexiO app under Settings to see if the battery data is correct
- Compare with your installer's specifications

What is curtailment and how does it work with FlexiO?

Rates & Billing

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Curtailment = limiting solar injection to the grid when it would result in negative costs.

How does it work?
On sunny days with low demand, you may have to pay to put power on the grid. FlexiO prevents this by:
1. First consuming or storing as much solar energy as possible in the battery
2. If that's not possible: making solar production follow your home consumption

Requirements:
- Your inverter must support curtailment (check the compatibility list)
- If your inverter is compatible, you don't need to do anything.

See lifepowr.io/inverters for compatible inverters.

Benefits

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Knowledge Base

Compatibility

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