Got a question for us?

Yes, it's safe. Your bank account number is used for:

1. Direct debit for the monthly subscription (with explicit approval)
2. Payouts of grid balancing income

Technical security:
- Data is sent encrypted to LIFEPOWR servers
- With just an account number, no one can take money from your account
- There is no payment page where your password is requested

LIFEPOWR always sends an invoice in advance.

Yes, minimum 5 kWh usable capacity is recommended. Smaller is possible, but savings/earnings are proportionally lower. 

This is a known issue with some chargers and/or cars, but the solution is not with FlexiO.

Cause: Some chargers and cars cannot properly handle paused charging sessions (e.g., in Solar mode).

Solution: Adjust the setting in:
• The EV charger app or charger settings
• Your car's settings

Look for an option to automatically resume charging sessions after pausing instead of terminating them.

Easee has recently made changes to their authentication. You need to reconnect the charger:

Steps:
1. Open the MyFlexiO app → EV section
2. Click 'Add charger' → Easee logo
3. Enter your Easee account credentials (username + password from Easee platform)
4. Select the available charging point from the list
5. Configure number of phases, charging mode, and current
6. Click 'Save'

Important: You need 'charging location owner' or 'admin' rights in your Easee account.

Easee works via the web API, not local network - that's why account credentials are needed. The full manual can be found here: https://docs.lifepowr.io/user/v1/1-add-an-ev-charger

If your FlexiObox is online but FlexiO steering is inactive, the app will show "Problems detected" with the Live Status displaying:
- FlexiObox: Online ✅
- FlexiO steering: Inactive ❌

How to solve?
1. Check System Status in the MyFlexiO app – error messages and troubleshooting steps are displayed there
2. Restart the FlexiObox: unplug it from the power for 10 seconds, then plug it back in
3. Restart your inverter: power cycle your inverter as well
4. Restart your internet connection (modem/router)
5. Wait 10-15 minutes for everything to synchronize again

If the problem persists after these steps, contact support via lifepowr.io/contact.

Good to know: Your battery and solar panels will continue to work normally in the meantime (self-consumption mode) – only the smart FlexiO control is temporarily inactive.

More info: see 'Troubleshooting' in the FlexiO Knowledge Base.

If your activation code has expired, you can request a new one via the app or website. Go to the login page, click 'Forgot password' and follow the steps. If this doesn't work, contact support with your email address and we'll send a new activation link.

This may indicate a configuration problem or communication delay. First check if the installer has fully completed the configuration. If the battery is physically charging/discharging but the app shows 0W, there is probably a measurement issue. Contact your installer for support.

The maximum cable length for a wired P1 connection is 5 meters. If your meter is further away, consider these alternatives:

1. Homewizard P1 WiFi dongle: Plugs into the P1 port and sends data wirelessly. Requires WiFi coverage at the meter location.

2. Homewizard Eastron meter: A MID-certified meter installed by your installer that communicates with the FlexiObox via WiFi. Note: there can only be one Homewizard Eastron meter be installed per FlexiObox. 

⚠️ Important: The FlexiObox must be on the same network as your other devices. 

Your installer can advise which solution fits your situation.

Yes, if you are still entitled to green power certificates (GSC), FlexiO will take this into account.

Important: Contact LIFEPOWR to report your situation:
• Provide the date until when your certificates are valid
• FlexiO will then NOT limit solar production (no curtailment)

This way you keep receiving your certificates while FlexiO still optimizes the battery.

Contact us via the form on lifepowr.io with your GSC end date.

This can happen during grid balancing tests or active participation. FlexiO makes an economic trade-off: if grid balancing earnings are higher than the extra capacity tariff costs from the peak increase, this is net beneficial. A small increase (e.g., 500W extra) costs ~€2-3/month but can earn more via rPOWR. FlexiO always optimises for your total benefit. If you make any costs due grid balancing, these costs are reimbursed by LIFEPOWR.